This page explains what information we collect when you visit tvspeler.com, order a plan or contact us, and what we do with it. We do not sell your information.
1. Information We Collect
When you order or contact us
- Your WhatsApp number and name, or your Telegram username, and the messages you send us.
- Your email address, if you email us.
- Payment details needed to confirm your payment: for example the name and transaction number shown by PayPal, Western Union, MoneyGram or Remitly, or the wallet address and transaction ID for crypto. We never see or store full card numbers.
- Your TVSPELER username, plan, number of devices and the channels you asked for.
- Screenshots, photos of your TV screen or device details (such as a MAC address) that you send us for setup help.
When you visit our website
- Usage data collected by Google Analytics: pages visited, time on the site, approximate location (country or city), device and browser type.
- Technical data handled by Cloudflare, which hosts our site, such as your IP address, to deliver the pages and protect the site from attacks.
2. Why We Use It
- To send your login and manage your plan.
- To renew your plan, add channels or movies, and help you with setup.
- To confirm payments and send refunds.
- To understand how visitors use our website and improve it.
3. How Long We Keep It
We keep your username and plan details after your plan ends, so that when you come back we can renew the same login and add the channels you asked for without starting again. You can ask us at any time what information we hold about you.
4. Who We Share It With
We only share information with the services we use to run TVSPELER:
- WhatsApp and Telegram, which carry our messages.
- Payment services (PayPal, card processors, Western Union, MoneyGram, Remitly, crypto networks), which process your payment.
- Google Analytics, for website statistics.
- Cloudflare, which hosts our website and email.
We do not sell or rent your information to anyone.
5. Cookies
Our website uses cookies from Google Analytics to measure visits. You can block or delete cookies in your browser settings; the site still works without them.
6. Your Choices
- You can ask what information we hold about you, or ask us to correct it.
- You can block analytics cookies in your browser.
- We message you about your plan, your renewal and, sometimes, a lower-price offer. Tell us if you prefer not to receive offers.
7. Changes to This Policy
We may update this policy. The date at the top shows the latest version.
8. Contact
Questions about your information: WhatsApp +44 7938 486673, Telegram @TVSPELER or [email protected].