In short: if you are not happy with TVSPELER for any reason, message us on WhatsApp within 48 hours of your payment. We refund the full amount the same day, using the same payment method you paid with.
Our 48-Hour Money-Back Guarantee
Every TVSPELER plan comes with a 48-hour refund: 1, 3, 6 or 12 months, for 1 to 4 devices. You do not need to give a reason. If the service does not work for you, or you simply change your mind, you get your money back.
How to Ask for a Refund
Send us a message on WhatsApp within 48 hours of your payment, with:
- the WhatsApp number or email you used to order
- your payment confirmation (a screenshot is enough)
We reply, confirm the refund and close your login.
How and When You Get Your Money Back
- Amount: the full amount you paid. We do not deduct any fee.
- Method: the same way you paid. PayPal payments go back to PayPal, card payments to the same card, crypto to a wallet address you send us, and Western Union, MoneyGram or Remitly payments through the same service.
- Timing: we send the refund the same day you ask for it. How fast it shows in your account then depends on your bank, PayPal or the transfer service.
After 48 Hours
Refund requests sent more than 48 hours after payment are not accepted. If something stops working later in your plan, message us: our support helps you for the whole length of your subscription.
Not Sure Yet? Try It First
You can ask for a free 24-hour trial on WhatsApp before you pay. No card is needed. It is the easiest way to check the channels, the picture quality and your app on your own device.
No Automatic Renewal
TVSPELER plans never renew on their own. When your plan ends, it simply stops, so there is nothing to cancel and no surprise payment.
App Fees Are Separate
Some IPTV player apps, such as IBO Player Pro or SmartOne IPTV, charge their own activation fee after a free trial. That fee is paid to the app developer, not to TVSPELER, so we cannot refund it. Our setup guides show which apps are free.
Contact
Questions about a payment or a refund: WhatsApp +44 7938 486673, Telegram @TVSPELER or [email protected]. See all options on our contact page.